Privacy Policy

Welcome To Professional Hair Labs. We Pride Ourselves In Our Product Quality With Strict Quality Control Checks In Place. To Provide You With Additional Peace Of Mind, We Also Offer A Comprehensive 30 Day Returns Guarantee. Buy With Confidence And Enjoy A Great Shopping Experience With Us

Sometimes we Know You May Want To Return Items. We Accept The Return Of All Items Only If They Are Unopened And In Their Original Condition. If You Return Goods, As Detailed Within 7 Days Of Receiving The Item, We Will Offer A Refund Less The Carriage Charge. A Handling Charge Of 20% Will Be Taken Off The Goods Sale Price. No Refunds Can Be Given After 30 Days.

Item Return Policy

Return The Product(S) To The Address Provided To You By The Professional Hair Labs Care Representative Using The Most Economical Shipping Method Available.

The Cost Of The Return Postage For Buyer’s Remorse Reasons Is The Customer’s Responsibility. However, We Will Cover The Cost Of Return Postage For Wrong Or Damaged Products.

All Returned Items Must Be Received At Our Warehouse Within 30 Days Of The RMA Issue Date. No Refunds Will Be Issued For Products Returned Outside Of That Time Frame.

Defective Items:

You Can Always Return Items If They Are Defective. Please Note: We Only Accept Returns Of Items That Have Been Opened If They Are Defective. Please See “To Return An Item” Below For Details Of How To Return Defective Items To Us.

To Return An Item:

To Return An Item, Please Complete The Return Form Giving The Reason For The Return. Once You Have AnRMA Ticket From Us Wrap The Package Securely, Enclosing Details Of The RMA Number And Reason For Return, And Send The Package To

Shipping Address:

3795 Correia Drive,

Zephyrhills, Florida 33542


Ireland: Saint Martins Road,

Rosslare Harbour,


Ireland Y35 C434.

In The Case Of A Defective Product, Please Provide A Full Description Of The Fault And Return The Defective Item In Its Original Box (If Any), With All Warranty Cards, Licences, Manuals And Accessories.

Then Send The Package To The Address On Our Contacts Page

Delivery Charges:

If You Are Returning An Item Because Of An Error On Our Part, We Will Be Happy To Refund The Delivery Charges Incurred In Sending The Item To You And Your Costs In Returning It To Us. Otherwise You Will Be Responsible For Those Charges.

Custom Made Item:

Custom Made Item Are Not Refundable. Every New Custom Made Hair System Is Guaranteed Made To Your Specification.

Once We Receive The Returned Product(S), Any Refunds Due Will Be Processed Within Five (5) Business Days.